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May 22, 2023
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# Mission StatementDifficult to define accurately A generalised statement of where you are heading from which objectives can be set A more ambiguous and passionate way of expressing an aim # The mission statement isthe overriding purpose of the business the reason for its existence a strategic perspective supports the stated “vision” for the future # The mission statement is nota statement of goals or objectives statement of core values how the business intends to compete in the marketplace See
Hierarchy of Objectives
# Key audiences for a mission statementEmployees Customers Investors Society # Purpose, Values, Standards, StrategyMake up core values Often included in the mission statements, or longer term plans # What makes a good mission?A clear sense of business purpose Excites, inspires, motivates, guides Easy to understand and remember Differentiates business from competitors For all stakeholders, not just shareholders and managers # Frequent criticisms of mission statementsNot always supported by actions of the business Often too vague or general Could just be for good PR # Internal influences on objectives and decisionsBusiness ownership – profit or non-profit? The relative power of stakeholders Ethics - decisions made on ethical grounds might reject the most profitable options Business culture – “the way we do things around here” Resource Constraints – everyday decisions about deploying limited resources # External influences on objectives and decisionsPressure for short-termism – businesses focus on short-term profit objectives rather than long-term performance objectives due to shareholders demand for return on investment Private limited companies have an easier time focusing on long-term goals than public limited companies, because Ltds typically have closer relationships with their shareholders Business