📚 Seth MB


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Importance of Quality

Last updated Jan 6, 2023 Edit

# Measures of Quality

# Tangible

# Intangible

# Importance of Quality

Quality is every stage, not just the product. It includes:

Just having a high quality product may not be enough. People won’t be happy about the product if they have to wait 6 months for delivery, for instance.

# Worksheet

Quality Control → Inspecting finished products for any faults and removing them

Quality assurance → Designing a process in such a way that defects do not happen

Total Quality Management → An approach which recognises the contribution made by everyone in the organisation.

Quality Standards → A system of monitoring achievement in relation to certain targets.

# Not benefits of improving quality

# 3 ways in which better quality may help a business to be more profitable

  1. Better reputation means more repeat customers and word of mouth marketing
  2. Higher quality products will likely last longer, meaning that they may provide better value to customers than the competition
  3. People are willing to pay a higher price for a quality product, meaning markups could be increased

# Briefly explain why a business might have an increase in the number of fault goods being returned

If a fault has occurred somewhere in the production process and has not been picked up by any quality management processes, then they may have batches of products that are faulty and do not meet the expectations of their customers. This may result in many customers being unsatisfied with the product and will likely lead to a spike in returns.

It is also possible that an external factor to the production process may be causing issues, such as careless handling of the products in logistics, which could cause damage to perfectly fine units and require the business to replace them.

Other options: New staff, problems with raw materials, faulty machinery etc

# Quality and the Law

This includes the likes of:

# Quality Control - detecting faulty output


You could measure low quality by looking at:

For Quality Assurance see the QA doc via search.

# Benefits to improving quality

# Difficulties of improving quality