📚 Seth MB


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Last updated Dec 7, 2022 Edit

A stakeholder is anybody with an interest in the business.

Starbucks Stakeholders:

Stakeholders can be categorized as either internal or external. An internal stakeholder is part of the business, whereas an external stakeholder is not.



Stakeholder needs should be considered when making decisions. This can help to avoid resistance to change.

StakeholderExample of needs
CustomersProduct or service
EmployeesGood pay
ShareholdersDividend Payments
GovernmentTax and Regulations
CommunityRespect local area
SuppliersFrequent sales
Financial InstitutionLoan repayments

# Influences on the relationship with stakeholders

# Decision-making

# Hunch

# Scientific

Decision-making is continued here